Shpping & Return Policy

30-Day Product Guarantee

NOVA Cosmetics accepts returned merchandise within thirty (30) days of receiving the items for any reason (shipping and handling not refundable). Just let us know why the product did not meet your satisfaction by contacting a NOVA  email us at [email protected]

Returns and exchanges must be accompanied by the original packing slip and/or a copy of the receipt then refunds or product credit will be made.

What are my shipping options & costs?

We ship worldwide, right from our laboratory in Tel Aviv, Israel. shipping options are available to most of the countries. All final shipping costs are calculated in the checkout menu, when you enter your shipping address.

Free shipping option is unlocked for all orders over 100$, depending on the region you are shopping from.
Standard shipping takes 5-8 days and costs 8$.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has arrived to your country.

When will my order ship?

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. If you haven’t received tracking info within 5 days, please contact us.
 

Defective or Damaged Product

In the event that product is defective or arrives damaged from a Carrier, the customer will need to submit a claims for damaged or defective merchandise must be made within 7 days of purchase. Please contact a NOVA Cosmetics customer care agent or email [email protected]. NOVA Cosmetics will send a replacement once the request is processed. Customers are asked to include digital photo(s) of the damaged or defective product so NOVA Cosmetics can forward to our Carrier.

Stolen or Lost Shipment Claims

NOVA will include tracking numbers for every package sent. The customer is responsible for checking with their local postal carrier if a tracking number shows a package was delivered yet the customer has not received it. In this case, the customer will be required to file a lost/stolen claim with their local post office. After a shipment has been reported lost with the local carrier, a request may be made with NOVA Cosmetics for replacement of the lost shipment.

Returning Products to NOVA Cosmetics

Requests for product exchanges or returns must be submitted and approved by a NOVA Cosmetics customer care agent. or email us at [email protected]. If approved, a customer care representative will provide instructions for your return with a return authorization number and our return mailing address. We will ship replacement products within 2 business days through standard rate shipping service

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